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What Are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They allow the site to remember specific information about your visit, such as your language preferences or login status, to make your next visit more efficient. Beyond standard cookies, we may use similar technologies like local storage—which stores data on your device for longer periods—and tracking pixels, which are tiny, invisible images used to monitor how users interact with a page.

For a gaming platform, these tools are essential. They ensure that your session remains active while you browse the game lobby and prevent you from having to re-enter your credentials every time you move to a new page. Without these technologies, the seamless experience required for online gaming and secure transactions would not be possible.

Types of Cookies We Use

To ensure a smooth experience on surga11, we categorize our cookies based on their specific purpose. Some are mandatory for the site to function, while others help us refine the user interface and provide more relevant content.

How We Use Cookies

Session Authentication We use cookies to keep you logged into your account as you navigate through different sections of the site.
Preference Storage Cookies remember your display settings and currency choices to avoid repetitive configurations.
Security and Fraud Prevention We analyze cookie data to detect multi-account abuse and protect our platform from fraudulent activities.
Usage Analytics We measure which pages are visited most frequently to improve the overall layout and user flow.

Third-Party Cookies

In addition to our own cookies, surga11 allows certain trusted service providers to place cookies on your device. These third parties typically fall into categories such as analytics providers, advertising networks, and payment processing services. These cookies help us analyze site traffic and ensure that financial transactions are processed securely. Because these cookies are managed by external entities, we do not have direct control over them; each provider maintains its own independent privacy and cookie policy regarding how they handle your data.

How to Manage or Disable Cookies

Browser-Specific Instructions

Google Chrome: Navigate to Settings > Privacy and security > Third-party cookies.
Safari: Go to Settings > Safari > Advanced > Website Data or Privacy.
Mozilla Firefox: Open Settings > Privacy & Security > Cookies and Site Data.
Microsoft Edge: Navigate to Settings > Cookies and site permissions > Manage and delete cookies and site data.

You may also use "Incognito" or "Private" browsing modes, which automatically delete cookies once the window is closed. Please be aware that blocking essential cookies will prevent you from using core site features. For instance, if essential cookies are disabled, you will be unable to maintain a session, meaning login and deposits will not work.

Cookie Consent & Your Choices

Your control over cookies is primarily managed through your browser settings. Where the platform presents a cookie notice, you may make your initial choices there. If you wish to change your preferences, please refer to the browser guides provided above.

Regarding your data, we respect your privacy. Where provided by applicable laws in Malaysia, you may have the right to request access to, correction of, or the deletion of your personal data stored via cookies. For a full understanding of our legal framework and user obligations, please review our Terms & Conditions.

Updates to This Cookie Policy

We may periodically update this policy to reflect changes in the technologies we use or changes in the legal landscape of Malaysia. We encourage you to check the "Last Updated" date at the top of this page to ensure you are reading the most current version. Continued use of the site following these updates constitutes your acknowledgement of the revised policy.

Contact Information

If you have any questions regarding our use of cookies or how to manage your data, please reach out to our support team. You can find assistance through our support center or by sending an email to the address listed in the website footer.

Please remember that you must be 21+ to use our services. We encourage all users to visit our Responsible Gaming page for helpful tools and advice.