This policy explains how surga11 uses cookies and similar tracking tools to provide a functional and secure gaming environment for our users in Malaysia.
What Are Cookies?
Cookies are small text files that are downloaded to your computer or mobile device when you visit a website. They allow the site to remember specific information about your visit, such as your language preferences or login status, to make your next visit more efficient. Beyond standard cookies, we may use similar technologies like local storage—which stores data on your device for longer periods—and tracking pixels, which are tiny, invisible images used to monitor how users interact with a page.
For a gaming platform, these tools are essential. They ensure that your session remains active while you browse the game lobby and prevent you from having to re-enter your credentials every time you move to a new page. Without these technologies, the seamless experience required for online gaming and secure transactions would not be possible.
Types of Cookies We Use
To ensure a smooth experience on surga11, we categorize our cookies based on their specific purpose. Some are mandatory for the site to function, while others help us refine the user interface and provide more relevant content.
Essential Cookies
These are strictly necessary for the website to operate. They handle core functions such as session authentication, ensuring you stay logged in, and securing the process when you make a deposit in MYR. If these are disabled, the site will not function.
Performance Cookies
These allow us to count visits and track traffic sources. This helps us understand which parts of our platform are most popular, allowing us to optimize the download app process and page load speeds. The site works normally if these are declined.
Functional Cookies
These remember choices you make, such as your preferred currency (RM) or your preferred game layout. This creates a personalized experience. While not essential, disabling them may cause some features to stop working as expected.
Targeting Cookies
These record your browsing habits to deliver content that is more relevant to your interests. They are used by our advertising partners to show you offers that align with your preferences. You can opt out of these without affecting site functionality.
How We Use Cookies
Session AuthenticationWe use cookies to keep you logged into your account as you navigate through different sections of the site.
Preference StorageCookies remember your display settings and currency choices to avoid repetitive configurations.
Security and Fraud PreventionWe analyze cookie data to detect multi-account abuse and protect our platform from fraudulent activities.
Usage AnalyticsWe measure which pages are visited most frequently to improve the overall layout and user flow.
Third-Party Cookies
In addition to our own cookies, surga11 allows certain trusted service providers to place cookies on your device. These third parties typically fall into categories such as analytics providers, advertising networks, and payment processing services. These cookies help us analyze site traffic and ensure that financial transactions are processed securely. Because these cookies are managed by external entities, we do not have direct control over them; each provider maintains its own independent privacy and cookie policy regarding how they handle your data.
How to Manage or Disable Cookies
Browser-Specific Instructions
Google Chrome: Navigate to Settings > Privacy and security > Third-party cookies.
Safari: Go to Settings > Safari > Advanced > Website Data or Privacy.
Mozilla Firefox: Open Settings > Privacy & Security > Cookies and Site Data.
Microsoft Edge: Navigate to Settings > Cookies and site permissions > Manage and delete cookies and site data.
You may also use "Incognito" or "Private" browsing modes, which automatically delete cookies once the window is closed. Please be aware that blocking essential cookies will prevent you from using core site features. For instance, if essential cookies are disabled, you will be unable to maintain a session, meaning login and deposits will not work.
Cookie Consent & Your Choices
Your control over cookies is primarily managed through your browser settings. Where the platform presents a cookie notice, you may make your initial choices there. If you wish to change your preferences, please refer to the browser guides provided above.
Regarding your data, we respect your privacy. Where provided by applicable laws in Malaysia, you may have the right to request access to, correction of, or the deletion of your personal data stored via cookies. For a full understanding of our legal framework and user obligations, please review our Terms & Conditions.
Updates to This Cookie Policy
We may periodically update this policy to reflect changes in the technologies we use or changes in the legal landscape of Malaysia. We encourage you to check the "Last Updated" date at the top of this page to ensure you are reading the most current version. Continued use of the site following these updates constitutes your acknowledgement of the revised policy.
Contact Information
If you have any questions regarding our use of cookies or how to manage your data, please reach out to our support team. You can find assistance through our support center or by sending an email to the address listed in the website footer.
Please remember that you must be 21+ to use our services. We encourage all users to visit our Responsible Gaming page for helpful tools and advice.